Other Questions

Our customer service team is conveniently located at our main warehouse office in Södertälje.

Of course, you can order from us as a company. In that case, advance payment applies as payment terms, unless otherwise agreed. The easiest thing then is to email the order to us at [email protected] 

Then we will need some company information to be able to add you as a customer. What is needed is listed below.

• Billing address
• Delivery address
• VAT & Eori Number
• Contact person
• Contact details
• The products to be ordered

The easiest way is to call +46 (0) 8 550 170 02 or send us an email [email protected] 

If you haven't received any order confirmation when you placed the order on the website, begin by checking the junk mail to see if it has ended up there.

If you can't find it, then email us at [email protected] with the name under which the order was placed and the products you ordered, and we can help you find the order.

Yes, we sell gift cards but only in our stores at the moment. [email protected]

Unfortunately, gift cards issued in our physical store cannot be used for online purchases. These gift cards are exclusively valid at our locations in Södertälje and Malmö.

If the order haven`t been processed and shipped yet we can make the change on the order. In order to make an chnage you need to contact customer service as fast as possible either by E-mail or phone. 

E-mail: [email protected] 

Phone: +46 (0) 8 550 170 02

We do not offer a loyalty club or membership with discounts. This is because we strive to maintain the lowest possible regular price level across our entire range. This allows us to offer a large part of our selection at reduced prices during certain periods, such as promotions/sales.

Here are key tips to help determine if an online store for hockey equipment is trustworthy:

Read Reviews and Customer Feedback

Check customer reviews on independent sites or forums to see what past customers say about their experience.

Examine Website Security

Reliable websites use security measures like SSL (look for “https” in the URL) to protect your personal data.

Verify Contact Information

A trustworthy online store should provide clear contact details, including an address, phone number, and customer service information.

Review Return and Warranty Policies

Stores with transparent return and warranty policies often prioritize customer satisfaction.

Check Product Range and Descriptions

Established stores usually offer a wide range of products and detailed descriptions, showing their commitment to quality.

Research the Company’s Reputation

Companies with a solid track record and a strong reputation are usually more reliable.

MonkeySports Europe meets these standards, providing a safe and dependable online shopping experience for hockey enthusiasts, with a wide selection and excellent customer support.

When buying ice hockey equipment on sale, consider the following tips to ensure you get the best fit, quality, and protection:

Check for Proper Fit: Make sure all equipment, including skates, helmets, and pads, fits snugly for maximum comfort and safety. Properly fitting gear should allow comfortable movement without being loose.

Assess Quality and Durability: Look for trusted brands and check the materials, even if the items are on sale. High-quality equipment is typically more durable and offers better protection, making it a worthwhile investment.

Prioritize Safety Standards: Ensure that essential items like helmets, shoulder pads, and mouthguards meet safety regulations. This is crucial for preventing injuries and ensuring peace of mind on the ice.

Consider Position-Specific Needs: Different positions may require specialized equipment. For example, goalies need reinforced gloves and leg pads, while skaters benefit from lightweight, flexible gear for mobility.

Review Return Policies: Always check the return and exchange policies for sale items, as it’s essential to have flexibility if the fit or feel isn’t quite right.

When shopping for sale items at MonkeySports, the return policy remains the same as for any other product. You have a 30-day right of withdrawal and 60 days for exchanges, just as usual. This ensures that you have flexibility in case the product doesn’t meet your expectations.

Over 2.5 million people play ice hockey worldwide, including players of all ages and skill levels, from beginners to professionals.

The sport's popularity is expanding across regions, and MonkeySports continues to meet the growing demand by offering a vast selection of ice hockey gear to support players in their journey.

You can find used hockey equipment online through several platforms:

Social Media Groups: Many Facebook groups and community forums have sections where players buy and sell used equipment.

Dedicated Sports Shops: Some shops offer a selection of used or discounted items on their websites.

Remember to ensure any second-hand equipment meets safety standards and is in good condition before purchasing

Unfortunately, we do not sell any used equipment at MonkeySports.

The primary difference between standard and premium hockey pucks lies in their quality and durability. Premium pucks are manufactured to higher standards, making them more resistant to wear and damage, while standard (often less expensive) pucks may break more easily and are more likely to leave marks on equipment or rink boards.

Choosing a premium puck can provide a more consistent performance and longer lifespan, ideal for players looking for reliable quality over time.

You can find customer reviews of hockey equipment on our website. Each product page typically includes feedback and ratings from other customers who have purchased and used the equipment. This allows you to make informed decisions based on real-life experiences.

Additionally, for a wider variety of opinions, you may explore other trusted review platforms or forums related to hockey gear.

To save money on hockey equipment while maintaining quality, consider the following tips:

• Shop During Sales: Take advantage of discounts during off-seasons or promotional events. Many stores, including ours, offer seasonal sales where you can get high-quality gear at lower prices.
• Consider Slightly Used or Refurbished Gear: Some players sell or trade in their used equipment, which may still be in excellent condition but at a fraction of the new price.
• Prioritize Essential Gear: Invest in the most crucial equipment, like skates and sticks, and consider less expensive options for items like socks or training gear.
• Set a Budget: Determine what you really need and avoid overspending on extra features or brands that may not enhance your performance.

By following these tips, you can ensure you're getting the best value for your money without sacrificing quality.